Terms & Conditions

TERMS AND CONDITIONS

Version Number 1.0, applicable from Sep 28, 2022.

1. INTRODUCTION:

1.1. By using and/or visiting any section of the Website bitsbet.com or by opening an account on the Website you agree to be bound by:

1.1.1. The General Terms and Conditions, on this page.

1.1.2. The Privacy Policy.

1.1.3. Any game rules.

1.1.4. Any terms and conditions of promotions, bonuses, and special offers that may be found on the Website from time to time.

1.2. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.

2. GENERAL TERMS AND CONDITIONS:

2.1. The Website is operated by WK MEDIA LTD, a limited liability company incorporated under the laws of Cyprus, bearing company registration number HE 425071 and having its registered address at Egkomi, 2409, Nicosia, Cyprus.

2.2 WK MEDIA LTD is licensed in Cyprus and regulated by the Malta Gaming Authority (“MGA”) to offer type 1 and type 2 gaming services under licence reference number MGA/B2C/XXX/XXXX, valid until XX _________________.

2.3 Games available on the Website are provided by the following game providers, which are licensed and regulated by MGA under the following service provider licences:

(i) Games provided by _________________- Limited are offered under licence number MGA/B2B/XXXXXXXX

(ii) Games provided by ______________ Limited are offered under licence number MGA/B2B/XXXXXXXX

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3. CHANGES TO THE TERMS OF USE

3.1. We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations, or for customer service reasons. The most up-to-date Terms of Use can be accessed here, and the date on which they came into force is noted.

3.2. Where we make changes to the Terms of Use, which shall be notified to you in advance by email or by placing a notice on the Website, the player must re-confirm acceptance before the changes come into effect and he is able to place bets on our Website.

4. OPENING YOUR ACCOUNT

4.1. In order to place a bet via the Website, you will need to open an account on the Website.

4.2. We make no warranties or representations as to whether you’re accessing and/or use of the Website or Services is compliant with applicable laws in the jurisdiction in which you are located and you warrant that online gambling is not illegal in your jurisdiction.

4.3. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions. You may not use the Website and/or the Services if you are located in a prohibited jurisdiction. The fact that the Website is accessible in a prohibited jurisdiction, or that the Website is provided in the official language of a prohibited jurisdiction, shall not be construed as condoning the use of the Website in such prohibited jurisdiction. Any attempt to evade this restriction (e.g. by using a VPN, proxy, or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location, citizenship, or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in a prohibited jurisdiction) is a breach of these Terms and may constitute a criminal offence under applicable laws. If it becomes apparent, or we have reasonable grounds to suspect, that you are located in any of the prohibited jurisdictions, this may result in us closing your Account, without any obligation to provide you with advance notice, freezing the funds therein, and providing the applicable details to any relevant authorities and you shall compensate us for any damage or loss resulting therefrom.

4.4. When attempting to open an account or using the Website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction. You are responsible for ensuring that you comply with any laws applicable to gambling online in the country in which you are located and/or are a resident of. You must not access the Website and/or open an Account from within a jurisdiction that prohibits online gambling; nor must you do so if you are a citizen of a country that prohibits its citizens from participating in online gambling, irrespective of their location.

4.5. A player must register personally by following the on-screen instructions. We only accept players residing in the countries that appear in the drop-down of the registration flow.

4.6. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.

4.7. All information used to process transactions on our site must be of your own. You may only hold one Account with us at a time. Duplicate Accounts (when more than one account is used by one user) are strictly prohibited, and any suspected use of duplicate accounts will result in the closure of all accounts apart from the first one registered. The following actions may be taken if necessary:

– If the total amount deposited to the Duplicate Account is played and lost, you agree to renounce your claim on the amounts deposited in the respective Duplicate Account;

– If an amount deposited into the duplicate account has not been used to place any bets, we will refund the amount to you;

– If your most recent deposit into the duplicate account has generated winnings, the winnings will be confiscated and the amount deposited will be refunded back to you or transferred to your original account;

– Any returns, winnings, or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which may have been withdrawn from the duplicate account.

4.8. If you wish to open another account, you may do so by contacting the Manager at ____________________ If a new account is opened, the old account will be closed.

4.9. You must maintain your account and keep your details up to date.

4.10. If you wish to close your account, you must send a request to do so, to ____________ By closing your Account, you also consent to the forfeiture of any promotional bonuses, prizes, or benefits that you may have acquired.

4.11. In the event of closure of your Account because of gambling addiction or if your account has been closed due to fraud you acknowledge that you are prohibited from opening a new Account. The Company will not be liable if you manage to open a new account, for such action nor for any direct or indirect consequential damages. The company shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.

5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS

5.1. You warrant that: You are not younger than 18 (eighteen) years, or Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require and the details supplied when opening your Account are correct.

5.1.1. You are the rightful owner of the money in your Account.

5.1.2. You are a resident in a jurisdiction that allows gambling.

5.1.3. The money deposited is not derived from any activity which is illegal.

5.2. The company complies with Maltese and European laws, regulations, and guidelines for the prevention of money laundering and terrorism financing. Suspicious transactions/activities shall be investigated by the company and, if necessary, a suspicious transaction/activity report will be made by the company to the competent Maltese Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions/activities, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.

5.3. All transactions made by players on our site are checked to prevent money laundering, terrorist financing, and all other illegal activity.

5.4. By agreeing to the Terms you acknowledge we undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering and terrorist financing and in order to verify if you are subject to a sanctions regime.

5.5. In certain circumstances we may also have to ask you to provide information in relation to your source of funds and source of wealth. This includes supplying a source of wealth declaration and any supporting documentation as to the declared source of wealth, including but not limited to, bank statements and payslips. We retain the right to lock Your Account and suspend any further deposits if you fail to provide us with the information and documentation requested. We may further suspend withdrawals to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations where we have a suspicion in relation to Your Player Account.

5.6. If we are unable to confirm that you are of Legal Age, then we may suspend your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:

– Your Account will be closed;

– All transactions made while you were underage will be voided, and all related funds deposited by you will be returned;

– Any stakes for bets made while you were underage will be returned to you;

– Any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.

6. ACCOUNT VERIFICATION (KYC):

6.1. One of the international standards for preventing illegal activity is customer due diligence (KYC). According to KYC, WK Media Ltd establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.

6.2. We’ll ask you to verify your identity once you’ve deposited a total of €2000. However, we may carry out an identity verification before you’ve reached this amount as well.

6.3. Kindly note that, in order to verify your account, it is necessary to verify your identity. In order to do so, you will be asked for the following documents:

– A copy of your ID, driving license, or passport. The documents must be fully visible, and we would need front and back sides when needed; A selfie may also be requested.

– Proof of address: The document needs to be a photo or PDF of a utility bill (e.g. gas, electricity, water, internet, or TV) issued within the last 6 months or a bank statement issued within the last 2 weeks. Please make sure we can see the entire document in the photo where all 4 corners are visible. Screenshots will not be accepted.

6.4. If we are not satisfied with the documents you have supplied, or you don’t supply them, we can suspend or close your account and freeze any available funds pending further investigation.

6.5. Phone verification is at times part of our procedure to confirm your personal details, transactions, and activity with regard to the use of our services.

7. INACTIVITY, DORMANT AND DELETION OF PLAYER ACCOUNTS

7.1. If your account remains inactive for a period of more than 12 months, you will incur a monthly account maintenance fee of €5 starting from the 13th month of inactivity. Following 12 months of uninterrupted inactivity, we will send you a reminder mail via the email address saved to your account. Upon receipt of this reminder mail, you will have 30 days to log in to your account. If no login is registered within this 30-day period, €5 of real money credit or bonus money credit will be deducted from your account balance. If the balance is less than €5 then the whole amount will be deducted. If the account remains inactive after 13 consecutive months, you will be sent a reminder mail every month and a monthly charge of €5 will be incurred and deducted from your account balance accordingly.

7.2. If your account remains inactive for more than 12 months and the account balance is 0, no further charges will be incurred. The inactivity fee will be incurred on a monthly basis until the next login is performed at the Website, in this case, we are entitled to block the player account.

7.3. Any remaining funds pertaining to an inactive player/s who cannot be located are to be retained by the B2C Licensee and are to be used to fund responsible gaming endeavours.

8. CUSTOMER INFORMATION

8.1. You must not disclose (whether deliberately or accidentally) your Account details to anyone else. If you have lost or forgotten your Account details, please contact support.

9. DEPOSITS TO YOUR ACCOUNT

9.1. If you wish to participate in betting or gaming using the Website, you must deposit money into your Account which you can then use to place bets or play games. We reserve the right to undertake basic KYC checks within reasonable time on player deposits for the purpose of verifying compliance. In order to assist in the prevention of money laundering:

– No cash shall be accepted to fund any account.

– No substantial/and or exceptional withdrawals individually and cumulatively shall be made unless notarised copies of the following are received:

– most recent bank statement for the bank account from which your gaming activity has been paid.

– drivers license.

– social security card or similar photographic id.

– current passport or id card.

– utility bill (e.g. gas or water or electricity) bearing your name and registered address with us.

– notwithstanding the aforementioned, we additionally reserve the right to require any of the above documentation at any time during our dealings for the purpose of ID verification .

9.2. Deposits to the player account are made by transfer of money to the players account by way of the payment methods stated on the Website. Deposits must be made through bank transfer via __________. The average processing times and applicable service fees may change.

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9.3. We reserve the right to change the accepted methods of payment at its sole discretion and to accept certain methods of payment only subject to the fulfillment of certain conditions. We do not warrant that all methods of payment are available at all times. The company reserves the right to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfillment of certain conditions. The company does not warrant that all methods of payment are available at all times.

9.4. You must deposit from an account that is registered in your own name. We do not accept 3rd party deposits, e.g. a friend, relative, partner, husband, or wife. Should we discover during our routine security checks that this has occurred, all winnings will be forfeited and the original deposit to the rightful owner of the account. If a bank transfer is required to return the money to the rightful owner, all bank charges will be charged to the receiver.

9.5. By depositing money you agree not to make any charge-backs, reversals, or otherwise cancel any deposits into your Account, and agree to refund and compensate us for unpaid deposits.

9.6. For the maximum amount of money you will be allowed to deposit in any one transaction, please refer to the Deposit tab on the main page of our Website.

9.7. The company can, under certain circumstances, credit a players account with so called bonus money. The conditions for the crediting of the bonus (e.g. First Deposit Bonus) and the amount of the bonus is determined by the company and set out on the Website from time to time. For promotions that are currently running please follow this link…………

9.8. The qualifying deposit and bonus are held together in the bonus account separate from the main player account. The money in the bonus account cannot be transferred or withdrawn until the wagering requirement of the bonus has been completed. All bonuses have specific terms that will be published in every promotion and will be accessible during the length of the promotion. Money from the bonus account can be forfeited even if there are unsettled bets in which case the player will lose all potential winnings from such bets.

9.9. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored, or otherwise protected by any banking insurance system. Additionally, any money deposited with us in your Account will not earn any interest.

9.10. We may at any time set off any positive balance on your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud, and Criminal Activity or Errors.

10. WITHDRAWALS FROM YOUR ACCOUNT

10.1. The Withdrawal Policy of ___________________ clarifies the requirements and procedures for any requested withdrawals:

– Should you deposit using a particular bank account, the same bank account must be used in order to process a withdrawal. Where this is not possible, the MOA Communication Ltd may remit such funds in accordance with any applicable AML legislation.

– If a player has outstanding deposits to ___________________, we reserve the right to postpone or halt withdrawal payments until all deposits are received and confirmed.

– We do not charge any withdrawal fees. Should a player’s bank or payment method charge a processing fee in connection with the withdrawal, the payment of this fee is the responsibility of the player.

– More information about withdrawal methods is available under the “Withdrawal” pages of the Site. The methods made available to you, the average processing times and applicable service fees may change.

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– In a case where we cease to offer our services in a specific jurisdiction, a reasonable processing fee may be charged to the player upon withdrawal.

– It is your responsibility to notify us immediately of any suspicious activity found on your account, failure to provide such immediate notification will be held at your own discretion and we will not be held liable for any such damages or losses caused.

11. MINIMUM WITHDRAWAL AMOUNTS

11.1. All methods have a minimum €50 / or currency equivalent.

12. LIMITATIONS

12.1. The maximum withdrawal amount per account is €5,000 or currency equivalent, there is no limit to the number of times you can make the maximum withdrawal.

12.2. In case of progressive jackpots, the winnings can be withdrawn immediately in full, ____________________ may, at its sole discretion, increase these limits to its valued players.

12.3.Certain payment methods are only available in certain countries and with certain currencies. For further information please contact our Customer Support via email at: [email protected]

12.4. As a measure to protect players from online fraud, We may sometimes require identity verification before processing a withdrawal. You may be asked to share one or more of the following documents (or additional documents not listed below:

– Proof of address: This can come in the form of a recent utility bill or bank statement that shows your full name and address as listed in your account. For security reasons, the middle eight numbers on the front of the card and the three-digit code on the back of the card must be hidden if using a bank statement as a form of proof.

– Photo ID: This form of ID can be a copy of a valid passport, driver’s license, or national ID card. Your name and signature must be present on any document you send to us . In some cases, you may be asked to have your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy .

– Selfie – We may require a selfie (showing your ID next to face) as an additional form of verification.

12.5. Your transaction and financial information are protected at ______________________ by the most advanced security and encryption technologies in the industry. You can depend on us for fun and safe gaming. For assistance with withdrawals or any other matter, do not hesitate to contact us at  ___________________________

12.6. As part of our Verification Checks, there may be requests for supporting ID or other documentation or information which you will be advised of at the time. We may suspend your account and/or prevent you from placing any further bets until you have satisfactorily completed these Verification Checks.

12.7. Without derogating from any other provision in this withdrawal policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, seize and/or confiscate the balance of your account, and/or close your account

12.8. You may request withdrawal of funds from your Account at any time provided that:

– All payments made into your Account have been confirmed as cleared and none have been charged-back, reversed, or otherwise cancelled;

– Any checks referred to in Section 12.4. have been completed.

12.9. Once we have approved your withdrawal you must give us sufficient information as to how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. All withdrawals will be remitted only to the same account from where the funds paid into the players account originated. We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.

12.10. You should only deposit money into your account, for the purpose of you using such money to place bets/wagers on the Website. Before ordering the first payment, the player must wager at least once the deposit amount. This requirement is introduced to combat fraud and “money laundering” by players. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place any bets. In such circumstances, we may also report this to relevant authorities.

12.11. Your funds that are restricted from playing will be displayed in a separate balance on the players main page, a player may not withdraw these restricted funds (Bonus money) .

12.12. You are responsible for reporting your winnings and losses to your local tax or other authorities.

12.13. Prior to withdrawal of funds not used for wagering or betting, KYC documents shall be requested in the case of players with no betting or casino activity. An estimate of the time taken for a withdrawal will depend on whether KYC documentation is needed and the speed at which it is delivered — processing times may vary.

12.14. If an account has been dormant, closed, blocked, or excluded for any reason and for any period of time the player may contact our support team to recover any pending funds that he might still have in the account. Our support team will immediately launch an investigation into the claim and the player will be contacted back with information on how the funds will be transferred back to him. If there is a dispute over the account or the funds held within it, we will contact the competent regulator.

12.15. When processing a withdrawal, we reserve the right to apply a deduction equivalent to the amount of the respective transaction processing fees. We reserve the right to retain funds in your account if your balance will be less than EUR 1.50 (or currency equivalent) due to higher sums of transfer commissions. For cases of inactivity please refer to Section 7.

13. PLACING A BET OR GAMING

13.1. All transactions will be concluded in the language from which you placed your transaction.

13.2. It is your responsibility to ensure that the details of any transaction are correct.

13.3. You can access your transaction history via our Website.

13.4. We reserve the right to refuse the whole or part of any transaction requested by you at any time at our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.

13.5. Once your bet is confirmed, you cannot cancel the transaction without our written consent.

13.6. If Sport games are applicable on this website and a game is voided, kindly visit the Sports Section of the website which contains the General Betting Rules.

Need to add more for Exceptional Circumstances
– the parameters for cancellation of wagers, games and/or events;
– the conditions in terms of which the Licensee can cancel and/or terminate events, games and/or competitions, including ones which have already commenced;
– the situations in which penalties may be imposedthe situations in which penalties may be imposed
– situations may limit/refuse bets

14. COLLUSION, CHEATING, FRAUD, AND CRIMINAL ACTIVITY

14.1. The following activities are not allowed on our site and are acknowledged as breaches of our Terms & Conditions:

– Colluding with other third parties;

– Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole, or error in our software, the use of automated players (sometimes known as bots); or the exploitation of errors;

– Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned, or otherwise unauthorised credit or debit card, as a source of funds;

– Taking part in any criminal activities including money laundering and any offence with criminal repercussions;

– Transferring of funds from one player account to another.

If your account is linked to any of the activities mentioned above, we are authorized to suspend, block or report your account, matters may be reported to the police if activities breach legal obligations.

14.2. We will take all reasonable steps to prevent such activities, detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent, or otherwise illegal activity, or cheating. Any action we take in respect of the same will be at our sole discretion.

14.3. If you suspect a person is colluding, cheating, or undertaking in fraudulent activity, please report it to:_______________________

14.4. We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent, or improper activity, and you agree to cooperate fully with us to investigate any such activity.

14.5. If Sport games are applicable on our site, we reserve the right to withhold payment and to declare bets on an event null and void if we have evidence that:

– The integrity of the event has been called into question.

– The price/s or pool has been manipulated.

– Match rigging has taken place.

– The game or event did not come to its natural conclusion.

14.6 We reserve the right to terminate events and/or games in any instance mentioned in the preceding clauses and in any other instance where any sorts of abuse is detected. Evidence on the above will be based on the size/volume/number or pattern of bets placed with on our gaming portals and/or if a decision has been given by a relevant governing body of the sport in question, if Sport games are applicable on this domain.

14.7 Deposits made into your Account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit/s in part or in full, to retract any costs that may have resulted in conjunction therewith and to close your Account indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.

15. OTHER PROHIBITED ACTIVITIES

15.1. You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any company staff.

15.2. You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions is strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.

15.3. You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.

15.4. You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored, or any server, computer, or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

15.5. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Website or to your downloading of any material posted on such Website, or on any website linked to the Website.

15.6. It is prohibited to sell, transfer and/or acquire accounts from other players.

16. CLOSURE AND TERMINATION 

16.1. It is company policy in the interests of security and in accordance with Maltese legislation, that if no transaction has been recorded on your Account for thirty months we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the competent Authority. Thus the funds are available to the player wishing to withdraw them.

16.2. Your Inactive Account will be terminated with written notice (or attempted notice) using your contact details. In the event of any such termination by us, other than where such closure and termination is made in relation to Section 14.1. (Collusion, Cheating, Fraud, and Criminal Activity) or Breach to the Terms of Use, we will refund the balance of your Account to you. If you cannot be located, the funds shall be remitted to the relevant gambling authority.

16.3. We may refuse to open an account or may opt to close a players account that has already been opened at its own discretion. Notwithstanding this, all contractual obligations already undertaken or entered into will be honoured.

16.4. If we suspect any suspicious activity linked to your account, we reserve the right to suspend or block your account, in addition to withholding any funds as may be required by law, or the competent authority.

17. ALTERATION OF THE WEBSITE

17.1 We may, at our absolute discretion, alter or amend any product offered via the Website at any time for the purpose of maintaining the Website.

18. TECHNICAL FAILURE

18.1. Where an unexpected flaw occurs in the system, we will take all reasonable steps to repair any faults or errors related to the software or hardware which we use to provide the Website as soon as reasonably practicable. In the eventuality that such error or fault has caused a game to be interrupted so that the game cannot be resumed from the exact same position without any detriment to you,, we will take all reasonable steps to treat you in a fair manner. This may include reinstating the balance on your Account and reverting to the position existing following completion of the last bet or game logged immediately prior to the occurrence of the problem.

18.2. In the event of a disconnection occurring during a casino game you will be able to resume your session once reconnected. if any further problems occur please contact support at_ ________________________

18.3. Since live games are concluded in real time, they constitute an exception to the above, and inaction by you will be taken as your choice and the game will eventually end. For games where no additional action is required from you after placing a bet, for example with a slot machine, you can check the outcome of the bet by visiting your betting history. The disconnection will not have affected the game, and you will have the same chance of winning as if you had watched the outcome live.

18.4. When you access the Website you should be aware that your internet connection may not be as secure as other players. This may have an impact on your performance in time critical events offered on the website.

18.5. We do not accept any liability for technical failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.

19. ERRORS OR OMISSIONS

19.1. A number of circumstances may arise where a bet is accepted, or a payment is made, by us in error. Reasonable efforts are undertaken to prevent errors or omissions, however, system problems or human error may lead to such circumstances. Such circumstances may include, without being limited to, the hereunder situations:

– Acceptance of a bet at a price that is significantly different from those available in the market at the time the bet was placed;

– Miscalculation (including due to human error) of bonuses, winnings, or returns paid to you;

– Information on odds or terms of a bet may have been entered incorrectly as a consequence of human error or computer malfunction;

– Errors or omissions resulting from Prohibited Activities;

– Errors or omissions which result in winnings being flagrantly incorrect or different from those on the market;

– Continued acceptance of bets on a market or event that has already been closed or suspended.

19.2. We reserve the right to either correct any error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or, in cases where the correction or resettlement of the bet is not possible, to declare such bet void and refund the stake.

19.3. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any error by us or an error by you. You will forfeit any winnings/losses that result from any such error.

20. EXCLUSION OF OUR LIABILITY

20.1 Your access to and use of the products offered via the Website, is at your sole option, discretion, and risk.

20.2 We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties on the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.

20.3 We shall not be liable to you in contract, tort (including negligence), or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation, or business interruption or for any losses which are not currently foreseeable by us arising out of the Terms of Use or your use of the Website.

21. BREACH OF THE TERMS OF USE

21.1. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees), and any other charges that may arise as a result of your breach of the Terms.

21.2. Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:

– Provide you with notice (using your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act,

– Suspend your Account so that you are unable to place bets or play games on the Website,

– Close your Account with or without prior notice from us.

– Recover from your Account the amount of any pay-outs, bonuses, or winnings which have been affected by any material breach.

21.3. We have the right to void any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.

22. INTELLECTUAL PROPERTY RIGHTS

22.1. All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software, and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

22.2. Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how, or trademarks) owned by us or by any third party whatsoever.

22.3. No rights whatsoever are granted to use or reproduce any trade names, trademarks, or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.

22.4. Further to the above provisions, you warrant that you shall not circumvent in any way the Intellectual Property Rights of gaming software providers or any other third party owners of such rights. Any breach of this requirement which we become aware of will be notified within a reasonable time to the respective Intellectual Property Right owner for undertaking appropriate action and enforcement.

23. YOUR PERSONAL INFORMATION

23.1. We are required by law to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We, therefore, take very seriously our obligations in relation to the way in which we use your personal information. To learn how we use your personal information please read our Privacy Policy.

23.2. All information on your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms (including, for the avoidance of doubt, the Privacy Policy).

23.3. Prior to your use of and when you use the services it will be necessary for us to collect certain information about you. By providing us with the information, you consent to our processing your Personal Information:

– For the purposes set out in the Term (including the Privacy Policy);

– For other purposes where we need to process your personal information for the purposes of operating the Website.

– Comply with a legal or regulatory obligation.

23.4. We may retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.

23.5. WK Media Ltd. is the controller and responsible for your personal data. We have appointed a data protection officer (DPO) Oliver De Bono who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise rights please contact Us or the DPO using the details set out below. DPO email address: ____________________ Our postal address is ________________________________________________

24. USE OF COOKIES ON THE WEBSITE

24.1. Our services use cookies to track your use of the internet, to collect certain information about your Access Device (such as IP address, device type, geo-location data, browser information), and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. For more information about our use of cookies, please read our Cookie Policy.

24.2. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.

25. COMPLAINTS AND NOTICES

25.1. If you wish to make a complaint regarding the Website, the first step should be to contact Customer Services at: ___________________________

25.2 In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.

25.3 You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

25.4. When we wish to contact you regarding such a dispute, we will do so by using any of your contact details supplied when registering to our services.

25.5 If you feel and would like to lodge a complaint directly to the relevant authority. You may do so by sending an email to _________________________________ Alternatively, you may contact ______ Limited (a dispute resolution service) and complete your complaint by following the link ____________________.

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26. INTERPRETATION

26.1 The original text of the Terms is in English and any interpretation of the Terms will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.

27. TRANSFER OF RIGHTS AND OBLIGATIONS

27.1. We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.

27.2. You acknowledge that in the event of a website shut-down or change of provision of gambling content, your account may be transferred to a different website managed and operated by Us. We reserve the right to void all pending bets and to forfeit all related existing bonus amounts at the moment of a website shut down or change of provision of gambling content.

28. EVENTS OUTSIDE OUR CONTROL

28.1. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect. Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

29. WAIVER

29.1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

29.2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.

30. SEVERABILITY

30.1. If any of the Terms are determined to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent

31. LAW AND JURISDICTION

31.1. The Terms of Use shall be governed by and interpreted in accordance with the laws of Malta.

31.2. The Courts of Malta shall have non-exclusive jurisdiction over any disputes arising out of the Terms of Use themselves.

32. RESPONSIBLE GAMING AND GAMBLING

32.1. We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our Website, while remaining fully aware of the social and financial harms associated with problem gambling.

32.2. Financial Limits A player may set financial limits mainly related to deposits, bets and losses by contacting our Support team or by going to the My Account section, if available. Once these limits are set the player will not be able to exceed these limits.

32.3. Limits can be amended at any time. A decrease in the deposit limit will take effect immediately, but an increase can only occur after a 7 day cooling-off period, in order to avoid rash decisions. If you require any further information or assistance regarding responsible gaming, please contact Support.

32.4. Self-exclusion If you feel that you may have lost control of your gambling, we provide a self-exclusion facility which can be activated by contacting_______________________

32.5. Self-exclusion means that your account will remain closed during the entire exclusion period, which can be set for a minimum of 6 months. This is the major difference to a standard account closure request. Should you wish to activate permanent self-exclusion you may do so by contacting the above email address. Any funds remaining in your account/s shall be immediately returned to You, with an applied deduction equivalent to the transaction processing fees.

32.6. Should You self-exclude and afterward, during the applicable self-exclusion period, succeed in opening an account, depositing, and playing, all of your bets shall be voided by us and all of your deposits will be returned to You, with an applied deduction equivalent of the transaction processing fees. This will occur immediately upon detection and You agree to waive any and all claims relating to the respective amounts.

32.7. We may, in certain events of Self-exclusion, contact you in order to transfer your outstanding funds from your player account. We may ask you to provide account details or payment method details (such as bank account details or other applicable methods) in order to perform the refund; Kindly make sure that all account details, such as email address, full name, etc. are accurate at all times.

32.8. Reasonable endeavours will be used to enforce your self-exclusion. However, you acknowledge that the primary responsibility for controlling your behaviour lies with you, thus you accept that we will not be liable if you continue gambling and/or seek to use the Website and we fail to recognise or determine that. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites. See Filtering Systems at the bottom of this page.

32.9. Underage Gambling It is illegal for anyone under the age of 18 to open an account or to gamble on our website. Please note that anyone under the age of 18 found to be using the site will have any winnings forfeited and may also be reported to the authorities.

32.10. Filtering Systems Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet on our Website, or have requested self-exclusion from gambling sites, please consider parental filtering solutions .

32.11. Setting of Session Time Limits: A player may set maximum Session Time Limits by contacting our support team. Once these limits are set the player will not be allowed to continue playing above the preset time limit in any one session.

32.12. Any notice increasing or revoking a limit or decreasing exclusion will be accompanied by a seven (7) day cool down period in which the player will not be able to revert the conditions previously placed on his account.

32.13. We shall hold no liability for any claims made as a result of email client errors resulting in us not being able to receive your request. If we do not reply back to you within a reasonable time, kindly check your email client and ensure that your email was sent successfully. You acknowledge it is your responsibility to ensure we have received your request, should you not receive a reply or confirmation of receipt of email from us.

32.14. We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:

– Gambling Therapy: https://www.gamblingtherapy.org/

– Malta Gaming Authority: http://www.MGA.org.mt

– Gamblers Anonymous: http://www.gamblersanonymous.org/

– Responsible Gaming: http://www.responsiblegambling.org/

33. LINKS

33.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.

34. REFUND/CANCELATION POLICY

34.1. No refund can be completed once the alleged deposit (including the bonus) has been played using the Webstie.com service.

34.2. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.

34.3. We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Webstie.com will be honored after a refund has been made. Player agrees to provide, in case Webstie.com demands, a notarized identification, or any other certified identification in accordance with the applicable laws of Player’s jurisdiction.

34.4. If such notarized or certified identification is not provided within fifteen (15) business days of our request, then such refund or reverse transaction shall not be affected, Player’s Account shall be closed and Player shall forfeit all funds in Player’s Account, such decision shall be final, binding and not subject to appeal.

34.5. The player should play using a fair method on all games and should not in any way affect the outcome of that game.

34.6. This includes using any services and contents presented at Webstie.com.

35. COMPLAINT HANDLING

35.1. The company endeavours to provide a high-quality service to its players at all times. However, players may for various reasons feel that they are not satisfied with the level and/or quality of service and may wish to file a complaint. Aggrieved players may send an email to _____________________ with as many details as possible.

35.2. Our customer support team will attempt to handle a players complaint as soon as reasonably possible. If the support team cannot resolve the complaint they will escalate it to management for a solution.

35.3. In any case the player will receive a response to their complaint within a period of 10 working days.

35.4. Should the player feel that the company has not adequately solved their complaint or has failed to reply to their complaint they may escalate the issue directly to the Malta Gaming Authority via email [email protected].